Overview
Imagine the ideal all IP play service for your life style programming that entertains you, informs you, and lets you unwind Home Digital provides you with the very best in home entertainment, VAS, information and communication. Ever since our company was formed, we have been at the forefront of technology, striving to make life more enjoyable and less complicated for the communities we serve. From our local employees to our corporate executives we strive to keep pace with a changing world.
Home Digital can take care of all your TV and internet needs. Our all IP play and high speed online offers unparallel value, providing the maximum in choice, quality, convenience and affordability.
Home Digital owns and manages one of the most advanced all IP play systems in the country. Serving to a large customer base, we offer cutting edge technology, the richest range of home entertainment and information choices for the whole family to enjoy and superior value of VAS that demonstrates that customer satisfaction is our number one priority.
When you connect to Home Digital all IP play services you connect to something more. You don't just choose a premier cable TV and internet service provider; you connect to people committed to helping you to get the most out of your communication, information and entertainment experiences. We do this through constant innovation.
Customer Care
- At Home Digital customer care is our top concern. That is why we provide a variety of ways for you to find answers to your questions, make payments or give the technical support you need. We are available to serve you at any of our service areas during extended business hours. To give outstanding customer service we have the following policies
- On time guarantee:- to solidify our commitment towards customer satisfaction, HomeDigital has introduced on time guarantee. If late for an installation appointment its FREE. If late for a service call, you get Rs. 5 credit
- Maintenance – HomeDigital uses the best electronic equipment and workmanship available to provide our valued customers with reliable service and high quality picture and sound. To constantly provide crystal clear reception, our technicians periodically test and occasionally repair the network delivery equipment through out the distribution plant and system
- Adult at home policy- Company policy is that our installers and technicians WILL NOT enter your home to perform any work if a responsible adult is not present. We realize this may cause an inconvenience for some of our customers, but we feel this policy is essential to protect both you and our employees
- EQUIPMENT AND HOME WIRING- Home Digital will repair/replace the equipment and wirings used to provide services. (Charges applicable)
Distribution Platform Services
Basic Service Tier (BST)- include
- All popular free to air (FTA) Channels
- All Doordarshan Channels
- Regional language channels like SURYA TV, JAYA TV, OTV ....
- Viewer favorites like TIMES NOW, STAR UTSAV ....
- Religious channels like SANSKAR, AASTHA ....
- Home Digital entertainment channel - this channel, shows films, religious programs, information displays and public service announcements, Home Music on demand and movie channels HOME MOVIES & HOME CINEMA.
Pay TV Services on (DAS) includes major Hindi, English and Regional Pay TV Channels in SD/HD format
- Sports channels like- STAR SPORTS, TEN SPORTS and ESPN .....
- Movie channels like- STAR MOVIES, STAR GOLD, HBO .....
- Children's channel- CARTOON NETWORK, POGO , DISNEY , HUNGAMA TV .....
- Informative channels like- NAT GEO, DISCOVERY CHANNEL, HISTORY CHANNEL .....
- News channels like- CNN, CNBC,CNN-IBN, NDTV PROFIT...
- Viewers favorite, Hindi Entertainment- STAR PLUS, STAR ONE, SET, ZEE TV .....
- Viewer's favorite, English Entertainment- STAR WORLD, ZEE CAFE .....
- Children's channel- CARTOON NETWORK, POGO , DISNEY , HUNGAMA TV .....
- Informative channels like- NAT GEO, DISCOVERY CHANNEL, HISTORY CHANNEL .....
- News channels like- CNN, CNBC,CNN-IBN, NDTV PROFIT...
These Pay TV Channels are available in Packages/ Bouquets and also on an A la carte, basis their declared MRPs by the respective PayTV Broadcaster.
Rates and charges for Digital Cable TV
- Initial installation charge
- Fixed monthly basic subscription fee payable Monthly, Quarterly, Half Yearly and Yearly
- For Pay Channels on DAS, STB Deposit and as per the Pay TV Channel declared MRP / month you choose
- GST @ 18% on the above Monthly subscription fee
For additional service like installation of additional outlets, rewiring or relocation of additional TV outlets customer has to pay an additional one time charge and a monthly additional outlet charge.
Here we would like to mention that Home Digital pays a fee to the copyright owners for the programs/films shown on the locally originating Channels, Home Movies and Home Cinema channel('s). We are also required to enter into a separate Interconnection agreement with each pay TV channels broadcaster / Channel aggregators and pay a monthly fee on per subscriber/ customer basis to provide their content /services. At Home Digital we believe in giving as much choice as possible to each customer, but certain contractual provisions prohibit us in making all channels available in our package.